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Privacy Policy

Last updated: August 2025
 

1. Introduction

This Privacy Policy explains how LSDesign ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit or make purchases from our website lsdesign.shop (the "Site").

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.
 

2. Information We Collect
Personal Information

We may collect the following types of personal information:

For eCommerce Transactions:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through Stripe)

  • Order history and preferences

For Email Marketing:

  • Email address

  • Name (if provided)

  • Communication preferences

Automatically Collected Information:

  • IP address and location data

  • Browser type and version

  • Device information

  • Pages visited and time spent on our Site

  • Referral sources
     

3. How We Collect Information

We collect personal information through:

  • Account registration and checkout processes

  • Email newsletter subscriptions

  • Contact forms and customer service interactions

  • Cookies and similar tracking technologies

  • Third-party services integrated with our Site
     

4. How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes:

  • Processing and fulfilling orders

  • Providing customer service and support

  • Sending transactional emails (order confirmations, shipping updates)

  • Managing your account and preferences

Secondary Purposes:

  • Sending marketing communications (with your consent)

  • Improving our products and services

  • Website analytics and optimization

  • Fraud prevention and security

  • Compliance with legal obligations
     

5. Disclosure of Personal Information

We may share your personal information with:

Service Providers:

  • WIX.com (website hosting and eCommerce platform)

  • Stripe (payment processing)

  • Shipping and logistics providers

  • Email marketing service providers

  • Customer service tools and platforms

Legal Requirements:

  • Government agencies or law enforcement when required by law

  • Courts or tribunals when compelled by legal process

Business Transfers:

  • In the event of a merger, acquisition, or sale of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
 

6. International Data Transfers

As we sell internationally, your personal information may be transferred to and stored in countries outside Australia, including:

  • United States (WIX servers and some service providers)

  • Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers and only work with providers who maintain adequate data protection standards.
 

7. Data Security

We implement reasonable security measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Secure storage systems

  • Access controls and authentication

  • Regular security assessments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
 

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze Site usage and performance

  • Provide personalized content

  • Enable eCommerce functionality

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

We do not use:

  • Facebook/Meta advertising pixels

  • Google advertising pixels

  • Third-party advertising tracking
     

9. Your Rights and Choices

Under Australian privacy law, you have the right to:

Access: Request access to the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal information (subject to legal obligations) Complaint: Lodge a complaint about our handling of your personal information Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us using the details in Section 12.
 

10. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

Generally:

  • Transaction data: 7 years (for tax and accounting purposes)

  • Marketing data: Until you unsubscribe or request deletion

  • Website analytics: Up to 24 months
     

11. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
 

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

LSDesign Email: Lucy.lsdesign@gmail.com Phone: 0429 910 272 Address: 55 Gilbert St, Ovingham SA, Australia ABN: 47 463 200 351

For complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au

  • Phone: 1300 363 992
     

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our Site

  • Sending email notification to registered users

  • Updating the "Last updated" date at the top of this policy

Your continued use of our Site after changes constitutes acceptance of the updated policy.
 

14. Governing Law

This Privacy Policy is governed by Australian law, and any disputes will be subject to the exclusive jurisdiction of Australian courts.

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